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Frequently Asked Questions
AnswersCheck your settings. Here are the required settings for using e-mail on our domain:
If we are hosting your domain on our servers, the following are the required settings for using email on your domain:
You will find the configuration section of your e-mail client under the following menu's:
The most common problem when you are trying to send mail and it won't send or the recipient doesn't receive it, is an incorrect character in the recipient's e-mail address. If your recipient's e-mail address is bobwhite@dublinga.info and you type bobwhite@dublinga.net, it won't work. Check your email client HELP files if you are having problems. If you want to know how to delete an e-mail message, look in the HELP file for "DELETE". You would be surprised how many of your questions can be answered by the HELP file. If you feel that you have a problem with your e-mail that you can't solve, click here. This will bring up your e-mail program. Leave the body of the message blank and click on "send". When this message is received it will generate an automatic response to you. If you receive this response, your e-mail is configured correctly. If you do not receive the response within 24 hours, call tech support.
The reliability of your connection to the internet is dependant upon several factors. Your modem, the telephone circuitry in your house, the telephone lines from your house to the phone company and the server modems you are dialing into. Frequent disconnects are usually indicative of problems with the phone circuitry in your house or near your location. The phone lines in this area are notoriously noisy due to antiquated equipment and often cause problems. Do you have a fax machine or answering machine on the same phone jack? Do you have a cordless phone on the same line? Are you using a splitter? These are some of the things that cause frequent disconnects. Click here for more info. 4. Make www.dublinga.info your Home Page The easiest way is to click the "Make this page my Homepage" link towards the top of the main page (this function is only available if you are using Microsoft Internet Explorer). Click on the link, then click OK to confirm. That's it! For instructions using other Browsers, click here The dialer is only a dialer. After getting connected you must start either your e-mail program or your web browser. If you get the error message "Invalid Domain Name" or "Host Not Found" when trying to send mail and you are using Windows 98, here is the likely fix.
Sometimes you may have a large attachment or a corrupted mail message that prevents the other messages from downloading successfully. An easy way to solve this problem is to go to our homepage and on the right side menu you will see "Webmail". Enter your username and password and click on logon. Then click on the "MAIN" link and you will be able to see all the messages in your mailbox without having to download them. From here you can delete any messages that may be causing problems.
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